MyComplex Reward Program Terms

MyComplex Rewards Program Terms

Effective Date: October 26, 2026

MyComplex (the “Program”) is a rewards membership program made available to you by Commerce Media Holdings, LLC (“Complex”, “we”, “us”, “our”). Participation in the Program is subject to these MyComplex Program Terms (the “Program Terms”) and to the Complex Terms of Service and Privacy Policy, which are incorporated herein by reference (together, the “Agreement,” and together with the Program Terms, the “Terms and Conditions”). These Program Terms are a legal agreement between you and Complex. In the event of any conflict or inconsistency between these Program Terms and the Agreement in connection with the Program, these Program Terms shall prevail. Capitalized terms not defined here have the meanings given in the Agreement.

The Program is open to individuals who hold an active Complex Account that is in good standing, reside in the United States, and are at least 16 years old. The Program is not available to anyone outside the United States, unless Complex approves otherwise in writing in its sole discretion.

You may only have one Program membership. Memberships may not be shared, merged, combined, sold, or transferred. More than one member may live in the same household, but each member’s spend and benefits are tracked separately. Benefits may not be applied to ineligible orders or items, including shipments outside of the United States.

2. ENROLLMENT

There is no fee to participate in the Program. Every eligible Account is enrolled in the Program automatically, and no separate sign-up is required.

If you do not agree to these Program Terms, you may close your Account and should not use Benefits.

If you register for an Account with an email address and password rather than a single sign-on provider, you must verify your email address before you can redeem Benefits. We may prompt you to verify your email address at checkout.

“Qualifying Spend” is the amount you pay for eligible merchandise in an order placed through the Complex website or mobile app (a “Qualifying Order”) for shipment to a United States address, excluding taxes, shipping and handling fees, shipping protection, the value of any Tier Reward, coupon, or other discount, purchases of gift cards, and amounts paid using a gift card. “Cumulative Qualifying Spend” is the total of your Qualifying Spend since the Launch Date, less refunds as described below in Section 6. Complex reserves the right to modify these definitions and the other terms in this Section for future purchases as described in Section 13.

You acknowledge and agree that the following purchases or orders do not count toward your Qualifying Spend: (i) purchases made in person, at pop-up events, or at ComplexCon; (ii) purchases of gift cards; (iii) purchases made before you created your Account; (iv) orders that cannot be attributed to your Account using the email address associated with that Account; (v) orders shipped outside of the United States; (vi) orders cancelled before shipment; and (vii) orders Complex determines in its sole discretion are made in violation of these Program Terms.

MyComplex offers four tiers of membership (each a “Tier”). Each Account holder will start in the Member Tier and move to a higher Tier when Cumulative Qualifying Spend (defined below) reaches the thresholds set out below. The benefits offered through the Program, including Tier Rewards, birthday discounts, shipping protection, shipping upgrades, and other benefits listed below, are collectively referred to herein as “Benefits.” Benefits for each Tier are listed below, and higher Tiers include the benefits of lower Tiers except that Tier Rewards are issued as described in Section 5.

Tier

Cumulative Qualifying Spend

Benefits

Member

Upon enrollment

-Birthday discount -Access to members-only campaign discounts

Bronze

$250

-Priority customer support-Two-day shipping upgrade on select orders*-Bronze Tier Reward 

Silver

$500

-Shipping protection*-Silver Tier Reward 

Gold

$1,500

-Early access to product drops -Gold Tier Reward 

*Shipping upgrade eligibility and shipping protection coverage limits and restrictions are described at [insert link] and may be updated as described in Section 13. Shipping upgrades apply only to orders shipped to a United States address where eligible Complex-shipped merchandise meets the applicable minimum purchase threshold. Shipping upgrades are subject to carrier availability and exclude marketplace-partner shipments. Shipping protection is subject to applicable coverage terms, conditions, and exclusions and is a Program benefit offered by Complex; it is not an insurance policy.

a. Member Starting Point. All members begin in the Member Tier on the Launch Date (or on enrollment, if later). Any purchases made before the Launch Date will not count toward any Tier. Tier Benefits are available to you starting with your next order after you reach a new Tier. For clarity, a Tier upgrade does not apply to the order that unlocks it.

b. Early Access Drops. Certain product “drops” may be offered first to Gold members. During the early-access period (which will be announced for each drop), while all visitors may be able to see these items, only Gold members can add the item to their cart and buy it. After the early-access period, Complex may release access to purchase the item to the general public. Complex may notify members of drops by email or in-app notification. Early access does not guarantee that any item will be available, and Complex may limit quantities per member.

c. Birthday Benefit. Members receive a one-time discount code each year, available starting 7 days before their birthday and usable through 30 days after their birthday. The discount code applies to eligible merchandise in a single order, excludes taxes, shipping, gift cards, and any items Complex designates as excluded, is not transferable, cannot be sold or shared, cannot be used on another person’s Account, and has no cash value. The Benefit will not be automatically applied to an order—you must follow the instructions to apply it.

To receive the birthday Benefit, you must provide the month and day of birth. You are responsible for the accuracy of your birthdate information. To protect the Program from fraud, your birthdate information cannot be edited once saved. If you make an error inputting your birthdate information, contact customer support, and we may ask you to verify your identity before we correct it.

d. Tier Maintenance. Your Tier status may be lowered in the future. Complex may, in its discretion, introduce certain rules for maintaining or retaining a Tier, including rules that may result in a member moving to a lower Tier (for instance, where you have gone a certain number of months without a Qualifying Order or resetting Cumulative Qualifying Spend on a periodic basis). Complex will provide notice of such changes as described in Section 13.

When you first reach a particular Tier (e.g., Bronze, Silver, or Gold), we will issue one promotional discount code to your Account (a “Tier Reward”), as follows:

Tier reached

Tier Reward

Minimum Spend* for Use

Bronze

$20 off

$100

Silver

$30 off

$150

Gold

$100 off

$300

*The minimum spend is measured on the eligible merchandise subtotal in your order before applying the redeemed Tier Reward, after other discounts and before taxes and shipping. Complex may change Tier Reward amounts, minimum spend requirements, and the other terms in this Section for Tier Rewards issued in the future, as described in Section 13.

A Tier Reward is issued when the Qualifying Order that causes you to reach the Tier is fulfilled. If a single Qualifying Order causes you to cross more than one Tier threshold, you will receive only the Tier Reward for the highest Tier reached by that order. Tier Rewards are issued free of charge as a benefit of reaching a certain Tier. Each Tier Reward is issued once per member, the first time you reach that Tier (unless you skip over that Tier). If you later move down a Tier and then back up a Tier, you will not be eligible for that Tier Reward again.

Tier Rewards cannot be purchased, are not issued as compensation, a refund, or a credit for returned, damaged, or missing items, and are not a gift card, gift certificate, stored-value card, or deposit. They have no cash value and cannot be redeemed for cash. Any issued Tier Reward code will be sent to the email we have on record with your associated account, and it is not transferable, cannot be sold or shared, and cannot be used on another person’s Account. Tier Rewards will not be automatically applied to an order—you must follow the instructions to apply them.

You may only apply a Tier Reward one time, to one order. Any unused portion of the Tier Reward's value is not carried forward, refunded, or converted into cash or credit.

Each Tier Reward expires 30 days after issuance. The expiration date will be reflected in the email that delivers the Tier Reward. An expired Tier Reward cannot be reinstated or replaced. Complex reserves the right to change the expiration period applicable to Tier Rewards issued in the future.

If you return or cancel an order after reaching a Tier, we may cancel a Tier Reward that has already been issued, whether or not you have used it. If you use a Tier Reward on an order that is later cancelled, the Tier Reward will be returned to your Account with its original expiration date. But if you use a Tier Reward on an order and later return that order, you will receive a refund only of the amount you actually paid, and the Tier Reward will not be reissued or converted into a refund or credit.

Complex may determine in its sole discretion whether Benefits may be combined with each other or other offers or promotions. Unless otherwise specified, Benefits that provide different types of value as another Benefit, offer, or promotion—such as a birthday discount and shipping protection or expedited shipping—may be combined. Unless otherwise specified, only one discount code may be applied to an order, including any Tier Reward, birthday discount, members-only discount code, or other discount code-based promotion. If more than one discount or promotional offer is available for an order, the applicable terms will determine which may be combined, and where multiple non-combinable discounts or offers are available, the last code you successfully enter before completing the transaction will apply.

Whether promotions offered through additional programs, including partner programs, may be combined with Benefits or other offers will be determined on a case-by-case basis and specified in the applicable partner program terms.

You may not: (a) buy for resale, or resell or transfer, any products or Benefits obtained through the Program; (b) use bots, scripts, or automated means to place orders, claim Benefits, or access early-access drops; (c) create or use multiple Accounts to earn Benefits; (d) provide false information, including false birthdate information; (e) misuse Benefits or discount codes, including by sharing, selling, or posting codes; or (f) otherwise abuse the Program or violate the Terms and Conditions.

If we suspect you are a reseller or that you have violated the foregoing rules, we may, in our sole discretion, without notice: cancel or limit current or future orders (including orders with characteristics of reselling, such as unusual quantities or shipping patterns), remove Qualifying Spend, void Benefits and discounts, remove early-access privileges, and suspend or terminate your membership. If we cancel a paid order under this Section, we will refund the amount you paid for any merchandise that is not provided to you, subject to our applicable refund policy.

Complex may change, suspend, or end the Program or any part of it at any time, including by changing Tiers, thresholds, benefits, Tier Reward amounts, minimum spend requirements, expiration periods, and these Program Terms. Complex may also introduce new ways to earn or qualify for Tiers, benefits, and Rewards, or change how Tiers are determined. If we make such changes, we will publish the new or updated rules and explain how your existing Tier and Cumulative Qualifying Spend are treated.

We will post updated Program Terms with a new “Last Modified” date. For material changes, we will also notify you in writing (e.g., by email, through your Account) at least 30 days before the change takes effect, except changes required by law or needed to prevent fraud. By continuing to participate in the Program after changes take effect, you agree to the updated Program Terms. A change to Tier Reward terms does not affect a Tier Reward already issued to you, which stays subject to the terms in force when it was issued. If you do not accept a change, your remedy is to stop participating. Please review these Program Terms periodically.

We collect and use information about your membership and activity (for example, order history, Tier status, day and month of birth, and Program interactions) as described in our Privacy Policy.

We may send you service communications about the Program, including notices concerning your Tier status, Tier Rewards, Benefits, and material changes to the Program. We may also send marketing communications about the Program, including promotions and early-access drops, subject to your applicable marketing preferences and rights to opt out. You can change your marketing email preferences at any time through the unsubscribe link.

THE PROGRAM AND ITS BENEFITS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” THE PROGRAM OR ANY OF ITS FEATURES MAY BE UNAVAILABLE, INACCURATE, OR INTERRUPTED FROM TIME TO TIME, AND WE ARE NOT RESPONSIBLE FOR ANY SUCH UNAVAILABILITY, INTERRUPTION, OR ERROR. COMPLEX IS NOT RESPONSIBLE FOR UNAUTHORIZED USE OF YOUR ACCOUNT OR BENEFITS. WE MAY ASK YOU TO VERIFY YOUR IDENTITY OR ELIGIBILITY BEFORE GIVING YOU A BENEFIT AND MAY DELAY THE BENEFIT UNTIL YOU DO. PARTNER BENEFITS AND BENEFITS DEPENDENT ON THIRD PARTIES (SUCH AS CARRIERS) ARE SUBJECT TO AVAILABILITY. YOU DO NOT ACQUIRE ANY VESTED RIGHT TO A TIER OR BENEFIT. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

18. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, COMPLEX WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM THE PROGRAM, AND COMPLEX’S TOTAL AGGREGATE LIABILITY RELATING TO THE PROGRAM WILL NOT EXCEED ONE HUNDRED DOLLARS ($100).

SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

19. DISPUTES

Any dispute or claim relating to the Program will be resolved under the “Settling Disputes Between You and Complex” section of the Complex Terms of Service.