Samsung to Customers: Turn Off Your Galaxy Note 7 Phone Right Now So It Doesn't Explode

The employee has to use what look like industrial oven mitts just to pick up the smoldering smartphone.

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Complex Original

Image via Complex Original

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Samsung has officially halted global sales, exchanges and production of that threat to life as we know it known as the Galaxy Note 7 after replacement phones continued to explode this week. The company now says customers with Note 7s should stop using them and turn them off. 

Via the Samsung company blog

We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note7. Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place.

Shortly after it was released back in August (and hailed as possibly the best smartphone ever) Samsung recalled all of the Galaxy Note 7s due to an exploding battery issue that may have destroyed a Florida man's jeep and injured a 6-year-old boy in New York.

It briefly looked like the company had things under control with the recall, until a replacement phone it had sent a customer exploded as passengers were boarding a Southwest flight. Since that setback, and reports of several other replacement phones catching fire, Samsung temporarily halted all production on the Galaxy Note 7 on Monday morning, according to the New York Times.  

All of the major phone carriers have stopped selling Note 7s and their replacements, and are exchanging them for different phones.

A new video surfaced on Monday that Mashable says shows a smoldering Note 7 phone at a Burger King in South Korea (above). The smoking phone is apparently so hot that an employee at the fast food joint has to use what look like industrial oven mitts to pick the thing up, and even then she seems to be having some trouble with it.

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